Returns & Exchanges

At Infa Group NZ, we want you to be completely satisfied with your purchase, which is why we offer a straightforward 30-day return policy for unused items in their original packaging. Whether you have changed your mind or received a faulty product, our team is here to ensure a smooth resolution.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email with your order number and the reason for your return to receive an authorization code.

• 2.
  Prepare the Package

  Securely pack the items in their original retail packaging, ensuring all tags, manuals, and accessories are included to qualify for a full refund.

• 3.
  Ship to Infa Group

  Affix the provided return label or send the package to our Auckland distribution center using a tracked courier service of your choice.

• 4.
  Inspection and Refund

  Once our warehouse team verifies the condition of the returned goods, your refund or exchange will be processed within 5-7 business days.